Privacy Policy

1. Introduction

1.1 In accordance to the General Data Protection Regulation 2018 (hereafter known as GDPR) we are committed to safeguarding the privacy and security of your personal information; in this policy we explain how we will treat your personal information.

2. Collecting personal information.

2.1 We may collect, store and use the following kinds of personal information:
a) information contained in or relating to any communication that you send to us including, but not limited to; communications sent via post, email or through our website
b) any other personal information that you choose to send to us.

2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We will only use your personal information as part of our business process

3.3 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

4 Disclosing personal information

4.1 We may disclose your personal information to any of our employees, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy and in line with GDPR directives.

4.2 Except as provided in this policy, we will not provide your personal information to third parties.

5. Retaining personal information

5.1 This section (5) sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Usually we retain your information for a period of 10 years to coincide with your guarantee if work has been carried out.

5.3 You are entitled under GDPR directives to request that we delete any personal information that we hold about you except where we are required by law to retain any such information, eg. invoicing purposes & tax records. You can request this by contacting us via your preferred method of contact. Our business contact details can be found at the end of this policy.

6. Security of personal information

6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2 We will store all of the personal information you provide on our secure (password and firewall protected) server. Our server is fully GDPR compliant and makes use of the latest security technologies.

6.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet

7. Third party websites

7.1 Our website includes hyperlinks to, and details of, third party websites.

7.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

8. Advertising

8.1 We allow hibu (UK) Limited to have a pixel on our website which enables cookies to be dropped onto your computer. These cookies may be used to target users on third party websites within the Yell network. Please visit www.youronlinechoices.com which will explain behavioural targeting in more detail, and will allow you to opt-out of being targeted for any behavioural advertising by any member of the Internet Advertising Bureau, including hibu (UK) Limited.

9. Our details

9.1 This website is owned and operated by APH Windows Ltd.

9.2 We are registered in England and Wales under registration number 4431039, and our registered office is at Unit 1, Halesfield 19, Telford, Shropshire. TF7 4QT.

9.3 Our principal place of business is at Unit H1, Halesfield 19, Telford, Shropshire. TF7 4QT.

9.4 You can contact us:
(a) by post, using the postal address [given above];
(b) using our website contact form;
(c) by telephone - 01952 680441; or
(d) by email - info@aphwindows.co.uk.

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